Refund & Cancellation Policy
We would rather earn your renewal than argue about your refund. This policy explains how the free trial, renewals, cancellation and refunds work for Solar Spine. Solar Spine is priced as a flat fee per workspace — ₹10,000 a month or ₹99,999 a year, plus 18% GST, with unlimited users. You pay from inside the product through Razorpay, by UPI, card or netbanking, and a GST tax invoice follows every payment.
Monthly plans renew automatically on a UPI Autopay or card mandate you authorise at your bank; you can stop that at any time from Settings → Billing, and it takes effect immediately for future debits. Annual plans are a single payment and never renew by themselves. We never see or store your card details — Razorpay does.
Free trial
Every workspace starts with a 30-day free trial with no payment method required. Until you choose to pay, you are never charged — there is nothing to refund because we never took anything. When the trial ends you keep full access for six more days; after that the workspace becomes read-only — everyone can still sign in, read everything and export it, but nothing can be edited until a payment lands. Your data is never deleted for non-payment.
Cancelling
On a monthly plan, go to Settings → Billing and choose Stop auto-renewal. The mandate is cancelled at your bank and nothing further is debited. There is no conversation to have and nothing further is owed. Do it at least 24 hours before your renewal date — your bank notifies you the day before each debit, so that notice is your reminder.
You keep full access through the end of the period you have already paid for. After that there are six more days of full access, then the workspace becomes read-only: everyone can still sign in, read everything and export it. Your data is never deleted for non-payment.
Monthly billing
Monthly payments are not refunded pro-rata: you have paid for the current month, and you get the current month. Stopping auto-renewal prevents the next debit; it does not refund the one already taken.
Annual plans
The annual plan is paid once and does not renew by itself — there is no mandate and nothing on file. Annual payments can be refunded pro-rata within the first 30 days of the annual term — we refund the unused portion of the year, calculated from the date your refund request reaches us. After 30 days, annual payments are not refundable; the term simply runs to its end date.
Duplicate or erroneous charges
If you were charged twice, charged an incorrect amount, or charged when you shouldn’t have been, tell us and we will refund the erroneous amount in full. Refunds are issued within 5–7 business days through Razorpay, back to the original payment method — the same card, UPI ID or bank account the payment came from. Depending on your bank, it may take a few additional days to appear on your statement.
How to request a refund
- Email hello@millennial-ai.com from the email address on your account.
- Include your workspace name and, if you have it, the transaction or invoice ID.
- We respond within one business day and process eligible refunds promptly.
Payment processing
Payments are processed by Razorpay through their checkout, inside the product. We never see or store your card or UPI credentials. Monthly plans run on a recurring mandate (UPI Autopay, card or e-mandate) that you authorise at your bank and can cancel from Settings → Billing at any time; annual plans are a single payment with no mandate. Refunds are always returned to the original payment method; we cannot redirect a refund to a different account.
If you would rather pay by bank transfer against an invoice, write to us and we will arrange it — the product simply won’t be the one taking the payment.
Questions
Anything unclear, or a situation this policy doesn’t cover? Write to hello@millennial-ai.com — we handle edge cases like adults.